Return Policy

We want you to be fully satisfied with your purchase. If you’re not happy with your item, we offer a 14-day return policy. This means you have 14 calendar days from the date of delivery to request a return.

1. ELIGIBILITY FOR RETURNS To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Items that do not meet these criteria may not be accepted for return.

2. HOW TO START A RETURN To initiate a return, please contact us at
customer-support@highfieldusa.com.

Once your return is approved, we will provide:

  • A return shipping label

  • Detailed instructions on how and where to send your package

Important: Items sent back to us without prior return authorization will not be accepted.

Please note that original shipping charges are non-refundable.

For any questions regarding returns, feel free to contact us at
customer-support@highfieldusa.com.

3. DAMAGES AND ISSUES Please inspect your order upon delivery. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and resolve it.

4. NON-RETURNABLE ITEMS Certain types of items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or clearance items

If you have questions about a specific item, please contact us before making a return request.

5. EXCHANGES The fastest way to get what you need is to return the item you have. Once your return is accepted, you may place a new order for the replacement item.

6. REFUNDS Once we receive and inspect your return, we will notify you of the approval status. If your return is approved, your refund will be processed back to your original payment method.

Please note:

  • Refund processing times may vary depending on your bank or credit card provider.

  • We are not responsible for delays caused by third-party financial institutions.

CONTACT US For any questions or concerns regarding your return, please reach out to us at customer-support@highfieldusa.com.